About us

Complaints

Making a complaint

At the MRC, we work hard to ensure that you have a positive experience when you contact us, and try to resolve your queries promptly and courteously. However, we accept that things sometimes go wrong, and value your feedback in the event of a problem occurring. To help us respond quickly and effectively to your complaint, we ask you to follow the process contained in our policy below.

MRC Complaints Policy (28 August 2013) (PDF, 137KB)

RCUK Complaints Policy February 2015 (PDF, 274KB)

Contact: Carole Walker
Telephone: 0207 395 2287
Email: customer.service@headoffice.mrc.ac.uk